Our Core Magento Maintenance and Support Services Include:
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Version Upgrades
In order to maintain site health, regular version update is necessary. Magento keeps on releasing newer version, therefore sites must be updated similarly
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Site Audit
SEO site audit at IDS Logic is a regular service that we offer to clients ensuring their site is regularly updated and maintained for new SEO updates.
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Performance Management
Our technical team utilizes a page speed insight tool to analyze your site's performance. This tool provides real-time insights, enabling us to offer tailored recommendations.
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Monitoring / Alerts
In case your Magento store experiences any technical issues, you will immediately be notified of the same through an alerting system.
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Clean / Roll Up Logs
The professionals at IDS Logic review the server logs once a month. This helps us identify issues and fix them immediately.
Ensuring That Nothing Ever Goes Wrong with Your Magento Store
Upgrading to the latest Magento version is a complex process but a necessity to businesses. Your data may be compromised when the upgrade is happening. Therefore, it requires the assistance of expert professionals to do the work. We at IDS Logic take this into account and therefore ensure a seamless upgrade experience for users.
Recognizing that downtime and other website problems can harm your store and cause you to miss valuable business opportunities, we at IDS Logic, a leading Magento company offer a comprehensive range of support and maintenance services. These services are designed to ensure that your site performs optimally at all times. Our Magento technical team assists e-store owners in resolving technical issues and provides solutions that adapt to evolving business needs. Through our Magento support services, we take responsibility for continually enhancing your eCommerce solution while monitoring the performance and stability of your site.
Ongoing Troubleshooting
We have a highly trained technical team that uses the latest technology to tackle issues on websites. Having crucial experience in delivering Magento maintenance services, we have developed extensive knowledge when it comes to delivering the services. Our proactive approach ensures resolving potential issues that may create problem to site maintenance. We offer services for:
- Web Server Hosting Issues
- Database Maintenance
- Extension Installation
- Backup Configuration
- Regular Website Health Check
- Website Downtime
Security Maintenance and Support
Ecommerce companies face a constant cyber-attack threat, making robust security services essential for maintaining site safety. At IDS Logic, we adhere to strict standards and continuously monitor the current security state of your site. Through our comprehensive security audits, we identify and address any exploits and vulnerabilities, providing reliable support to prevent security breaches. Our technical support team is dedicated to ensuring your site remains secure and protected. Scans Magento Store for Malware.
- Configure the Server
- Patch E-Store to Latest Version
- Add Two Factor Authentication
- Set User Permissions
- Create A Backup Plan
Speed and Performance Optimization
Our technical team is all there for you if your want improvement with your website’s key performance indicators, such as conversion rates and speed. The service is available for all those website’s whose KPI is low. Our technical team is experts in finding out such problems through a comprehensive UX audit. With this service, we review critical aspects including usability, customer experience, navigation, checkout process, and catalogue merchandising.
Additionally, we offer 24/7 website monitoring to track your site's performance. If slow page load speeds are frustrating your potential customers, we address the underlying issues and optimize your site for maximum performance. All incoming issues are promptly evaluated and assigned to our developers to ensure quick resolution and enhance overall site performance.
Resolve Compatibility Issues
If any third-party installation or user actions result in compatibility issues, we are here to resolve these conflicts efficiently. Such issues can impact both the performance of plugins and the overall functionality of your store. We conduct thorough audits to identify the root cause and provide suitable solutions.
Upon detecting a compatibility issue, we recommend the necessary changes and ensure optimized functionality for any adjustments to your Magento eCommerce store. Our services include:
- Functionality Review
- Source Code Management
- Version Upgradation
- SEO Auditing
Work
Emma’s Diary
Sitefinity, CMS, App and Bespoke Development for the UK's leading parenting club.
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Pickfords
Marketing and lead generation website for the UK's most well known removals and storage company.
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Health Professional Academy
Exclusive learning platform for healthcare professionals built on Sitefinity CMS.
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metals4U
Adobe Commerce (Magento 2) website for a reputed online metals supplier in the UK.
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Rosemary & Co
Magento ecommerce development for specialist manufacturers of high-quality handmade artist brushes.
Case StudyEnsure a seamless Magento support and maintenance service Get experts assistance
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